Privacy policy

Email: info@shopcaliora.com

Identity and contact details: name, email address, billing address, shipping address, telephone number.

Order and transaction information: products purchased, payment method (token/identifier only, not full card details), order value, currency, order dates, delivery information.

Account information (if you create an account): username, password (stored in an encrypted format), order history, saved addresses and preferences.

Communications: records of emails, messages, and other communications you send to us, including customer service inquiries and responses.

Technical and usage data: IP address, browser type and version, device identifiers, time zone setting, operating system, referring URLs, page interaction information, and other information relating to your use of our website.

Marketing preferences: your preferences in receiving marketing communications from us and your communication preferences.
3.2 We generally collect personal information directly from you when you:

Place an order or attempt to make a purchase

Create an account on our website

Subscribe to our newsletter or marketing communications

Contact us by email or through our contact form

Participate in promotions, surveys or other activities on our website
3.3 We may also collect certain technical and usage data automatically using cookies and similar technologies when you browse our website (see section 8 below).

Contract: where processing is necessary to enter into or perform a contract with you, such as to process and deliver your order.

Legal obligation: where processing is necessary to comply with legal obligations, such as tax, accounting and consumer protection laws.

Legitimate interests: where processing is necessary for our legitimate business interests, and your interests and fundamental rights do not override those interests (for example, to prevent fraud, manage our website, and improve our services).

Consent: where you have given us clear consent for specific processing, such as receiving marketing communications by email. You may withdraw your consent at any time (see section 10).

To provide and manage our Services: processing orders, taking payment, arranging shipping, delivering products, and providing customer support.

To create and manage your account: enabling you to register, log in, view order history, and manage your preferences.

To communicate with you: sending order confirmations, updates, and service‑related messages, responding to your inquiries, and providing customer service.

To improve our website and services: monitoring and analysing usage, troubleshooting, testing new features, and maintaining the security of our systems.

To send marketing communications: where you have consented or where we are otherwise permitted by law, sending you information about products, offers, promotions, or news that we think may interest you.

To comply with legal obligations: maintaining appropriate business records, handling complaints, resolving disputes, and complying with applicable laws and regulations.

To prevent fraud and misuse: verifying identity, monitoring for suspicious activity, and protecting the security and integrity of our website and systems.

Payment service providers and banks: to process payments and prevent fraud.

Delivery and logistics partners: to deliver your orders and manage returns.

IT and hosting providers: to host our website, store data, and provide technical support.

Analytics and advertising partners: to help us understand website usage and, where applicable, to deliver or measure advertising (subject to consent where required).

Professional advisers: such as legal, financial or compliance advisers, where necessary.
6.2 Where we share personal information with third‑party service providers, we require them to use the information only as necessary to provide services to us and to protect your personal information in line with applicable data protection laws.
6.3 We may also disclose your personal information where required to do so by law, regulation, court order or a competent authority, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud.

The use of standard contractual clauses approved by the UK authorities; or

Transfers to countries that have been recognised as providing an adequate level of data protection.
7.3 You can contact us using the details in section 2 if you would like more information about the safeguards we use for international data transfers.

Enable key website functionality and secure areas of the site

Remember your preferences and improve your experience

Analyse how our website is used and improve performance

Support marketing and advertising activities, where permitted
8.2 You can control certain types of cookies through your browser settings and, where implemented on our website, through our cookie banner or preference centre. Please note that disabling certain cookies may affect the functionality of our website.
8.3 For more detailed information about the cookies we use and how you can manage them, please refer to our [Cookie Policy] (or, if a separate policy is not available, we can provide more details on request).

The amount, nature and sensitivity of the personal information

The potential risk of harm from unauthorised use or disclosure

The purposes for which we process it and whether we can achieve those purposes through other means

Applicable legal requirements and limitation periods for claims.

Right of access: to request a copy of the personal information we hold about you and certain details about how we use it.

Right to rectification: to request correction of inaccurate or incomplete personal information.

Right to erasure: to request deletion of your personal information in certain circumstances (also known as the “right to be forgotten”).

Right to restriction: to request that we restrict the processing of your personal information in certain circumstances.

Right to data portability: to receive your personal information in a structured, commonly used and machine‑readable format and to transmit that data to another controller, where technically feasible.

Right to object: to object to our processing of your personal information where we are relying on legitimate interests, and to object at any time to processing for direct marketing.

Right to withdraw consent: where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
10.2 If you wish to exercise any of these rights, please contact us at info@shopcaliora.com, clearly stating your request and including enough information to identify you.
10.3 We may need to request specific information from you to help us confirm your identity and to ensure your right to access your personal information (or to exercise any other rights).
10.4 We aim to respond to all valid requests within one month. In some cases, this may take longer, for example if your request is particularly complex or if you have made multiple requests.

Clicking the “unsubscribe” or “opt‑out” link in any marketing email you receive from us; or

Contacting us at info@shopcaliora.com and stating that you no longer wish to receive marketing communications.
11.3 Even if you opt out of marketing, we may still send you non‑marketing communications where necessary, such as order confirmations, service messages and updates about your account or purchases.

Email: info@shopcaliora.com