Terms of service

  1. Introduction

1.1 These Terms of Service (the “Terms”) set out the basis on which Caliora (“Caliora”, “we”, “us” or “our”) provides access to and sells products through our online store (the “Website”).
1.2 By accessing or using the Website, placing an order, or otherwise interacting with us online, you agree to be bound by these Terms. If you do not agree, you must not use the Website or purchase our products.
1.3 These Terms apply in addition to our other policies, including our Privacy Policy and Returns & Refunds Policy. In the event of any conflict, these Terms will generally prevail, except where consumer protection law provides otherwise.

  1. About us

2.1 Caliora is established in the United Kingdom.
2.2 Our contact details are:

  • Email: info@shopcaliora.com

  • 2.3 Our Website is intended for customers located in the United Kingdom, although we may accept orders from other locations at our discretion.

  1. Eligibility to use the Website

3.1 You must be at least 18 years old and have legal capacity to enter into a binding contract to place an order on the Website.
3.2 By placing an order, you confirm that:

  • You are at least 18 years old; and

  • The information you provide is accurate, current and complete.
    3.3 We reserve the right to refuse access to the Website or to cancel orders where we reasonably believe these conditions are not met.

  1. Your account

4.1 You may be able to create an account on the Website to manage your orders and preferences. Creating an account is optional and not required for all purchases.
4.2 You are responsible for keeping your account credentials (such as your password) secure and confidential, and for all activities conducted under your account.
4.3 You must notify us promptly if you suspect any unauthorised use of your account or any other security breach.
4.4 We reserve the right to suspend or terminate accounts that are used in breach of these Terms or our policies, or where we reasonably suspect fraudulent or abusive activity.

  1. Orders and contract formation

5.1 Product listings on the Website are an invitation to treat and do not constitute a binding offer.
5.2 When you place an order, you make an offer to purchase the selected products in accordance with these Terms.
5.3 After you place an order, you may receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order.
5.4 A legally binding contract between you and Caliora is formed only when we send you an order confirmation email stating that we have accepted your order and/or when we dispatch the products to you.
5.5 We may refuse or cancel an order for reasons including, but not limited to:

  • The product is out of stock or discontinued

  • We are unable to obtain authorisation for payment

  • Errors in pricing or product description

  • You do not meet eligibility requirements or we reasonably suspect fraudulent activity
    5.6 If we cannot accept your order, we will, where possible, inform you and, if any payment has been taken, refund it as soon as reasonably practicable.

  1. Product information

6.1 We take reasonable care to ensure that product descriptions, images and other information on the Website are accurate and up to date. However, there may be small variations in colour, appearance, or packaging compared to what is shown on screen.
6.2 All weights, measurements and capacities provided are approximate unless stated otherwise.
6.3 We reserve the right to modify, discontinue or update products at any time without prior notice.

  1. Prices and payment

7.1 All prices displayed on the Website are in £ and include any applicable VAT or sales tax, unless stated otherwise.
7.2 Delivery charges, if applicable, will be clearly displayed during the checkout process and added to the total price before you submit your order.
7.3 We may change prices at any time. Changes will not affect orders that we have already accepted.
7.4 Payment must be made using one of the payment methods offered at checkout. By providing payment details, you confirm that you are authorised to use the chosen payment method.
7.5 Your payment method will normally be charged at the time you place your order or shortly thereafter, subject to the rules of the relevant payment provider.
7.6 If a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we do not have to provide products at the incorrect (lower) price, even after we have sent an order confirmation, and we may cancel the order and refund any amounts paid.

  1. Delivery

8.1 We will deliver the products to the address you provide during checkout. You are responsible for ensuring that the delivery address and contact details are accurate and complete.
8.2 Delivery times and options will be indicated at checkout. Any delivery dates or timeframes we provide are estimates only and are not guaranteed, unless we expressly agree otherwise in writing.
8.3 Risk of loss or damage to the products passes to you when the products are delivered to the delivery address you provided or to any person you have nominated to receive them.
8.4 Ownership of the products will pass to you once we have received full payment of all sums due (including delivery charges, if applicable).
8.5 If we are unable to deliver the products due to your unavailability or incorrect details, we may need to rearrange delivery and may charge you for additional delivery attempts or return shipping, as applicable.

  1. Returns, refunds and cancellations

9.1 Your rights to return products, obtain refunds or cancel your order are set out in our separate Returns & Refunds Policy, which forms part of these Terms.
9.2 Nothing in these Terms limits or affects your statutory rights under UK consumer law.
9.3 Please review our Returns & Refunds Policy carefully before making a purchase.

  1. Acceptable use of the Website

10.1 You agree not to use the Website:

  • For any unlawful, fraudulent or malicious purpose

  • To transmit or upload viruses, malware or other harmful code

  • To attempt to gain unauthorised access to our systems or those of our service providers

  • To infringe the rights of others, including intellectual property, privacy or data protection rights

  • To send unsolicited advertising or spam
    10.2 You must not use any automated system (including bots, scrapers, or crawlers) to access the Website for any purpose without our prior written consent, except for standard search engine indexing.
    10.3 We may monitor use of the Website and take appropriate action (including restricting or terminating access) if we believe these Terms are being breached.

  1. Intellectual property

11.1 All content on the Website, including text, graphics, logos, images, product designs, videos, icons and software, is owned by or licensed to Caliora and is protected by copyright, trade mark and other intellectual property laws.
11.2 You may access and view content on the Website for your personal, non‑commercial use only.
11.3 You must not copy, reproduce, modify, distribute, display, publish, exploit or create derivative works from any part of the Website or its content without our prior written permission, except as permitted by law.
11.4 “Caliora” and any associated logos or marks are our trade marks or are used under licence. You may not use any of our trade marks without our written consent.

  1. Reviews, comments and user content

12.1 If the Website allows you to submit reviews, comments, photos or other content (“User Content”), you are responsible for ensuring that any User Content you provide is lawful, accurate and does not infringe the rights of any third party.
12.2 By submitting User Content, you grant Caliora a non‑exclusive, worldwide, royalty‑free, transferable licence to use, reproduce, modify, publish, translate, distribute and display such content in connection with our business, including on the Website and in marketing materials, in any media now known or hereafter developed.
12.3 We reserve the right, but are not obligated, to monitor, edit or remove User Content that we consider to be unlawful, offensive, misleading or in breach of these Terms.

  1. Liability

13.1 Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability that cannot be excluded or limited under applicable law
    13.2 If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill.
    13.3 We are not liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
    13.4 We are not responsible for failures to perform or delays caused by events outside our reasonable control (for example, strikes, accidents, extreme weather, natural disasters, or disruption of transport or communications networks).
    13.5 We do not exclude or limit liability for products not of satisfactory quality or not fit for purpose, where such exclusion or limitation would be unlawful. Your statutory rights are not affected.

  1. If you are a business customer (if applicable)

14.1 This section 14 applies if you are a business customer (acting in the course of business) rather than a consumer.
14.2 To the fullest extent permitted by law:

  • All implied terms, conditions, warranties and representations are excluded from the contract between us; and

  • We will not be liable for any loss of profits, loss of business, interruption, loss of anticipated savings, loss of business opportunity, or any indirect or consequential loss or damage.
    14.3 Our total liability to you in respect of all losses arising out of or in connection with any contract between us, whether in contract, tort (including negligence) or otherwise, will in no circumstances exceed the amount paid by you to us for the products in question.

  1. Privacy and data protection

15.1 We will only use your personal information as set out in our Privacy Policy, which explains how we collect, use and protect your data.
15.2 Please review our Privacy Policy carefully, as it forms part of these Terms.

  1. Third‑party links

16.1 The Website may contain links to third‑party websites or services that are not owned or controlled by Caliora.
16.2 We are not responsible for the content, policies or practices of any third‑party websites or services and do not endorse them. You access such sites at your own risk.

  1. Changes to these Terms

17.1 We may update or amend these Terms from time to time, for example to reflect changes in our practices, products, legal requirements or operational needs.
17.2 We will post the updated Terms on this page and update the “Last updated” date below.
17.3 The version of the Terms in force at the time you place an order will apply to that order. Your continued use of the Website after changes take effect will constitute your acceptance of the updated Terms.

  1. Governing law and jurisdiction

18.1 These Terms and any dispute or claim arising out of or in connection with them (including non‑contractual disputes or claims) are governed by the laws of England and Wales.
18.2 If you are a consumer resident in the UK, you may bring proceedings in the courts of England and Wales or in the courts of the part of the UK where you live.
18.3 If you are a business customer, you agree that the courts of England and Wales will have exclusive jurisdiction.

  1. Contact us

19.1 If you have any questions about these Terms or your order, please contact us at:

  • Email: info@shopcaliora.com